How does it work?
Why do I need a service like Fraud Call?
I don't use one of the supported billing systems? Can I still use your service?
How much does it cost for your service?
What does the customer hear during the call?
What languages are supported?
How Accurate is your system?
What do you mean real time verification?
Can I have the customer called later from my account?
What type of reporting do you offer?
What countries are available to be called?
How large is your infrastructure?
What payment gateways does this work with?
Will FraudCall Totally Eliminate All Fraud Orders?
What is considered a fraudulent transaction?
Do you offer a warranty against charge back's?
What number does the customer see on their caller ID?
Can toll free numbers be called?
Is there a specific format that numbers must be entered on my order form?
How long is the average FraudCall?
Can I be connected to the customer during the call?
Can FraudCall detect telephone line types?
How Does it Work?
The Fraud Call works by integrating an API in your order form that interacts with our server network, passing information from your order system which allows our system to place a call to your customer on your behalf in "Real Time" while the customer is on your order from placing their order. During the call the customer is able to verify their order, By placing the call to your customer in real time you are able to verify the customers phone number, location and identity. When our system has completed the call we will pass a response code back to your system which your system has the option to process the order or decline the order based on our verification of the customer.
See the complete process here
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Why do I need a service like Fraud Call?
Most online businesses today are experiencing an enormous amount of fraudulent orders in excess of 30% or more because until now their was no way to automatically verify each and every order, so fraudster's knew the odds of getting away with fraud were very high. Many online merchants are looking for ways to prevent processing fee's and charge backs for fraudulent orders.
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I don't use one of the supported billing systems? Can I still use your service?
Yes, please contact us for more details on how to implement our service into your software.
We offer a developer program and an XML API that is very simple to integrate into any billing software / shopping cart.
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How much does it cost for the FraudCall service?
We have 4 distinct pricing plans available, depending on your deposit level and the plan you choose calls cost from 35 cents to 1.65 for US & CA and from 80 cents to 2.26 International.
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What does the customer hear during the call?
The customer will hear a greeting which will announce your company name and their order information and will then ask them to verify their order by double verification entry.
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What Languages are supported?
We currently offer English, we will implement other languages as needed to satisfy our customers needs, if you have a special request please contact our sales team to find out if we can implement your language.
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How accurate is your system?
We guarantee that our system will return accurate responses received from your customer to your order system.
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What do you mean real time verification?
By "Real Time" we mean that while your customer is actively placing the order on your web site our system will call the customer, validate the order and send back a response code to your system to let your system know that the customer answered the phone, approved or declined the order. besides this is the best time to validate the order when the customer is sitting at your order page and before the credit card is sent for processing, this way you avoid charge backs or any processing fee's.
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Can I have the customer called later from my account?
Yes, we have a manual call center which allows you to enter the customer and order information and will call your customer for order validation much like the automated process from your system, this is also done is real time while you are in the manual call center, the system will provide you real time information as the customer is answering the phone and on the call.
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What type of reporting do you offer?
From within your VCC or "VariLogiX Control Center " you can view your call activity for approved, declined and error calls as well as your account credits. We also have added the ability for you to download an excel spreadsheet of all the call data in your account for each 3 month period. With the addition of the AFIS service you will have the ability to view detailed fraud score information on each call placed through the system. We also offer a Billing Address vs. IP address location mapping.
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What countries are available to be called?
We currently offer service to over 200 countries around the world see the complete list here
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How large is your infrastructure?
Currently VariLogiX is connected through several telco grade backbone T-1 connections,which operate through over 400 fiber optic telephone lines and interconnected through 27 redundant back end servers which are capable of placing over 8000 concurrent calls (connections) per hour, On the client side we have 3 front client side servers and 2 web site servers and 1 mail server we also have the ability to grow with the demand of our service, at time of this statement we have only reached 1/4 of our peak capacity to date..
We have a strategic plan in place for future growth of our services which will provide expansion of our infrastructure when our network has reached 65% capacity. Recently we have also added DUAL Redundant Backup System as a fail safe in case of a catastrophic event to protect the integrity of our clients data..
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What payment gateways does this work with?
The FraudCall service does not work in conjunction with any payment processors, the integration of our services is before any payment processing takes place, The FraudCall service is not processor dependent, meaning that you can use our service with any payment processor you wish!
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Will FraudCall Totally Eliminate All Fraud Orders?
As much as we would like to think that FraudCall will totally solve all your fraudulent order problems the plain truth is that there is no one service or miracle solution, if there were then we would not have any crime in the world today! FraudCall is a another tool to assist you to reduce your fraudulent transaction automatically in real time. Many of our customers have stated that we have helped them eliminate almost 100 percent of their fraudulent orders but the actual percentage may vary from company to company based on several factors within your order processing and your business strategies.
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What is considered a fraudulent transaction?
A fraudulent transaction can be any transaction that is either declined, not answered, an answering machine picks up at the called number, Any of these can be a fraudulent order because most of the time if your customer is placing the order they will be by their phone. nearly 85% of computer users have a high speed internet connection and 85% have a hard line phone in their home or business.
If someone places an order online and is unable to receive a phone call for verification, our in house tests have concluded that these orders are almost always a fraudulent transaction.
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Do you offer a warranty against charge back's?
We will soon be launching our Charge Back Protection Service which will give you even greater piece of mind.
This service will first be launched to our current customer base so signup now so you can be one of the first merchants who are offered this higher valued service.
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What number does the customer see on their caller ID?
Because VariLogiX is connected directly to the telecom trunk lines we have the ability to broadcast your company phone number, this number must be set inside your VCC to reflect your company phone number. If your phone number is registered under your company name your customers will also see your company name on their caller ID. The FCC regulates what is allowed when sending telephone numbers during a call and therefore you must use a number that is owned by you or your company, Our 866 Call Return service can be substituted for your Call ID phone number.
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Can Toll Free Numbers be dialed?
Toll Free Numbers can not be called since they do not provide a high level of validation to our customers, toll free numbers can be obtained easily and ported to any number which does not provide a legitimate process for validation.
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Is there a specific format that numbers must be entered on my order form?
Number formatting is actually application independent. VariLogiX receives number formatting in any format and then tries to correctly format the number based on the number format rules for North America however there are general rules you should follow. These rules can be placed on your order form to assist clients from other countries enter their phone numbers correctly. More information can be found on the Dialing Rules Page
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How long is the average FraudCall?
Since the different packages we offer have different features associated with them the call length can very slightly. The Basic FraudCall can last anywhere between 20-45 seconds with a max cap time at 60 seconds. The other FraudCall packages can last anywhere from 30 seconds to 2 minute and sometimes longer if you have the Live Agent or the Additional Announcements Messages Features added to your account. International calls tend to take a few seconds longer because of the delay in placing the call overseas.
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Can I be connected to the customer during the call?
Yes! VariLogiX is the only verification provider who offers such service level. Our Live Agent connect allows your customers to connect directly to your sales agents if they experience any problems during the FraudCall.
Live Agent requires a minimal monthly fee or can be included with our Advanced or Pro packages.
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Can FraudCall detect telephone line types?
Yes, with our new Line Type Detection we report to you the type of telephone line your customer is using, you also have the ability to turn each type of line types on or off, this gives you the ability to block any particular type of telephone line type. Our system can detect Land line, Cell Devices, VoIP, International and International Cell Devices.
